Returns and Refunds

At Control Dx, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help. Please review our Returns and Refunds Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, unopened, and in its original condition.
  • Returns must be initiated within 30 days of the purchase date.
  • Certain products, such as diagnostic tools or items labeled as non-returnable (e.g., perishable or custom items), are exempt from being returned.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Email us at ControlDiagnostic@gmail.com with your order number, proof of purchase, and reason for the return.
  2. Our team will review your request and provide you with a return authorization and shipping instructions.
  3. Ship the product back to us using the provided instructions.

3. Return Shipping Costs

  • Customers are responsible for paying shipping costs for returned items. Shipping costs are non-refundable.
  • If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 business days and automatically applied to your original method of payment.
  • Please note that shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

If you received a defective or damaged item, you may request an exchange by contacting us at ControlDiagnostic@gmail.com. Exchanges are subject to product availability.

6. Non-Returnable Items

The following items are not eligible for return:

  • Products that are opened, used, or damaged by the customer.
  • Custom or personalized items.
  • Discounted or clearance items.

7. Late or Missing Refunds

If you haven’t received your refund yet, please check the following:

  • Verify with your bank or credit card provider, as processing times may vary.
  • If you’ve done this and still haven’t received your refund, contact us at ControlDiagnostic@gmail.com for further assistance.

8. Contact Us

For any questions about our Returns and Refunds Policy, please contact us:
Control Dx
Email: ControlDiagnostic@gmail.com